Refund policy

Returns Policy at Semantics Glass Engraving Studio

• Cancellation and Amendments: Orders may be cancelled or amended anytime before the order goes into production for a full refund. For engraving amendments, please contact us directly at 01323 401474.
  
  
• Engraving Corrections: We reserve the right to make textual adjustments for clarity or to correct errors, unless specifically requested to 'engrave as given'.
  
  
• Customer Errors: In case of an engraving error made by the customer, we offer to redo the item at just the price of the glassware. Replacements are prioritised for swift delivery.
  
  
• Faulty Items: To claim a faulty item, please return it for inspection. If you need a priority replacement, you can repurchase with a 35% discount request by providing the original order number. Once the inspection confirms the fault, you will receive a full refund.
  
  
• Inspection Process: Our thorough inspection process is conducted within a specified timeframe of 5 days upon receipt. We ensure consistent communication throughout. If no fault is found, the item can be returned to the customer, subject to carriage costs.
  
  
• Support and Assistance: For immediate assistance with amendments, feel free to use our 'Chat with Us' feature on our website or please contact 01323 401474. For returns or further inquiries, reach out to us at hello@averyspecialpresent.co.uk. We are committed to providing fair and comprehensive support within this policy.